Wednesday 11 October 2017

Technical snag hits postal services in Cuttack City Division after CSI roll out - Circle Union writes to the Chief PMG, Odisha Circle

No. P3NFPE – Odisha / 03 – 10 / 2017
Dated at Bhubaneswar the 10th October, 2017
Dr. S K Kamila, IPoS
Chief Postmaster General, Odisha Circle
Bhubaneswar – 751 001

Sub: - Technical snag hits postal services in Cuttack City Division after CSI roll out.

Respected Sir,
This is to bring your kind notice that with the recent launch of the Pilot Project of Core System Integrator (CSI) in Cuttack City Division, the Department has been facing technical glitches for the past couple of days. Ever since the CSI rollout in the division on October 6, the shift from the old system is moving at a snail’s pace and this has slowed down the transactions in all most all the post offices across the Division.

As brought to the notice of this Circle Union by our Divisional Union, all the staff members of Cuttack City Division have not been trained in operating new version of the software. The entire treasury branch of Cuttack GPO including supervisors are neither imparted with any training nor assigned with defined  work as required under CSI environment. As a result, many important treasury functions are now stopped i.e. CTS cheque clearing works, remittance received/drawn from bank, payment through cheques and issue of cheques etc inviting serious public resentment.

In addition, all most all the single/double handed SPMs are unable log in and access to the CSI software due to non-availability of compatible hardware and thereby counter transactions have almost come to a halt inviting public anger. Contradictorily, suitable trained officials preferably user champions are not available for instant solution. 

            In this context, we would like to draw your kind attention to our earlier letter No. P3NFPE – Odisha / 01 – 09 / 2017, dated 02.09.2017 with request to defer the CSI roll out date till installation of the required number of compatible hardware and smooth completion of proper User Champion and End-User Training to avoid future complicacies.
Therefore, we would once again like to request you to kindly reconsider our above suggestion for other Divisions / Offices proposed to be rolled out in next phases and take immediate action in sorting out the existing issues of Cuttack City Division.

Expecting your kind response Sir.

With regards.
 Yours faithfully,

Circle Secretary

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