Tuesday, 11 February 2020
Circle Union writes to NFPE on proposed meeting with Member (P) on 17.02.2020 in c/w facilitating public on Post Office Counters by increasing the time of public dealing in Post Offices
No. P3NFPE-Odisha/11 - 02/2020
Dated at Bhubaneswar the 11th February, 2020
Com. R N Parashar
Secretary General, NFPE, CHQ
North Avenue P O Building, New Delhi – 110 001
Sub:- Proposed Meeting with Member (P) on 17.02.2020 in c/w facilitating public on Post Office Counters by increasing the time of public dealing in Post Offices – Suggestions of Odisha Circle.
Ref.- Directorate letter No.01-01/2020-SR, dated 10.02.2020
Inviting a kind reference to Directorate letter under reference on the above subject, before we submit our reactions, we would like to remind that in similar manner, the Directorate vide its letter No.27- 46 / 2015 PO (Pt.), dated 19.11.2019 has earlier ordered for enhancing the Business hours of Post offices from Monday to Friday by half an hour.
In this regard the following points may be noted :
1. Due hurried implementation of I T Modernization Project, 2012 with shortage of man power, inadequate hardware and improper software soon after Project Arrow in 2008, when the staff members are seriously suffering for last 10 years, the Department has not yet been able to bring timely solution to the technical issues so far compelling the entirety of workers especially those who are working in grass root level in operative offices to work for more than 12 hours a day. The concept of fixed duty hours limited to 8 hours a day has already lost its importance. As such, these staff members are already under serious mental and physical pressure. Their social and family relationships have already been affected. At this moment, the proposed increase in Business Hours in no way will be helpful to increase the productivity but certainly will increase the staff resentment which will no doubt affect the productivity.
2. (a). The proposed revision of the Business Hours by 30 minutes with a limitation of 6 hours 30 minutes for S B Counter and 7 hours for POS counter is meaningless while Finacle / SAP remain down / slow for hours together and the poor Counter Assistants become the victim of the public anger.
(b). Secondly, after FSI / CSI with MPCM, all counters are performing financial transactions and thus to allot 30 minutes more to POS counter and 30 minutes less to SB Counters is of no logic since POS counters which have been assigned / overloaded with various products and services also collect cash at par with SB Counters now a days.
( c ). Thirdly, in addition to collection of cash, generations of reports are also equivalent in both the counters and thus all counters need to be opened with equal business hours in the present scenario of digitization.
(d). In fourth, enhancing the counter transaction hours to 7 hours, it is not at all possible to close and dispatch the bags within the rest one hour with segregation of TD/NTD articles etc as per Due Mail and Sorting List and Mail Motor Schedule. More specifically, this is just next to impossible in case of ‘A’, ‘B’ and ‘C’ Class Delivery Post Offices practically now running single-handedly in many circles / Divisions. Thus, such staff members will again be de-motivated with additional burden of unnecessary detention till late hours regularly.
3. The provision of half-an hour lunch break is very much humiliating when it is ordered to avail without stopping the counter operation. While instructing as such, the Department has seriously failed to consider the situations of single-handed post offices. How can it be possible to avail the lunch break with rotation of staff without stopping the counter operation in such POs? The Department needs to modify such impractical orders.
4. While a discrimination is already continuing in between the operative and administrative staff members in connection with 6 and 5 workings days in a week, enhancement of the Business Hours by 30 minutes for the operative staff will certainly a blot from the blue. First, the Department should pay a positive attention towards our demand for 5 working days in a week for the postal operative staff. The Postal Assistants are not born to suffer. They have also the right to live with dignity and status. The Govt. / Department should stop to do further experiment with this cadre.
Under the circumstances, it is suggested to appraise the Directorate in the above meeting headed by member (P) to stop the proposed revision of Business Hours from Monday to Friday and not to increase the time for public dealing in the Post Office Counters. Rather, it is suggested for equal Business Hours both for S B and POS counters restricting to 6 hours in toto henceforth under the present environment of FSI and CSI.
In addition, the proposal for 5 working days in a week for the postal operative staff needs to be prioritized. However, the leadership may consider to discuss 5 days week for operative staff at the cost of enhanced business hours.