No. P3NFPE-Odisha/ 01 - 03/2018
Dated at Bhubaneswar the 9th March, 2018
Dr. S K Kamila, IPoS
Chief Postmaster General
Odisha Circle, Bhubaneswar – 751 001
Sub:- Regarding post CSI roll out problems.
We would like to draw your kind attention to the discussion made with the Secretary (Posts) during his visit to Odisha Circle on 05.03.2018 in your kind presence and participation along with the PMG, Berhampur, PMG, Sambalpur, DPS(HQ) and DA(P), Cuttack on CSI and other local issues. As discussed, the Secretary (Posts) has assured to take care of the CSI hardware issues with allotment of sufficient funds.
We expect that our Circle will pursue the issue at Directorate level with every priority.
In this connection, kindly find attached with the letter dated 06.03.2018 written by our Sambalpur Divisional branch to the SSPOs, Sambalpur on the above subject which is self explanatory. Except few specific local issues, the CSI hardware / software and connectivity issues along with training deficiencies narrated there in are common to all Divisions of Odisha Circle.
The CSI rolled out Divisions are suffering like anything and the mental peace, health condition, social / family / personal life of the staff members are highly deteriorating. Contradictorily, customers’ dissatisfaction is increasing day by day due to failure in ensuring prompt and efficient service on the part of the staff members for reasons beyond their control which have been stated clearly in the attached letter.
In this connection we would like to request you to kindly refer our letter No. P3NFPE-Odisha/ 07 - 02/2018, dated 18th February, 2018 on Koraput Division which is suffering highly from hardware and connectivity issues. Though the proposed rollout date of Koraput Division has been postponed to 20.03.2018, no CSI issue has yet been resolved.
Similar is the situation in Puri Division which is yet to be rolled out. The letter of the Postal JCA, Puri is enclosed here with which also clearly states the present position of the Division that is not in a preparatory position for CSI roll out.
Bhubaneswar and Berhampur Division are also suffering highly due to the present rollout on 06.03.2018. It is quite unfortunate that even employees are not imparted with proper training in both the Divisions. Bhubaneswar Division just preferred to arrange a workshop on 04.03.2018 with participation of as many as 150 staff members just before one day of the proposed rollout. A few hours of video clips solved nothing except loss of Govt. money and valuable time of the officials in a very unplanned manner.
Similar issues are also being reported to us from Dhenkanal, Balasore and other rollout Divisions. In short, all Divisions are suffering highly from several deficiencies.
In addition we would also like to invite a kind reference to this Union’s letter No. P3NFPE – Odisha / 01 – 11 / 2017, dated 02.11.2017 intimating the concern and genuine issues confronted by the staff members of Cuttack City Division on CSI rollout which were based on several information collected from our Trainers and S As and real problems practically faced by our staff members now working under CSI environment. Several operational issues after CSI rollout apart from Training, Hardware and Connectivity issues were brought to your kind notice which are yet to be resolved.
Therefore, this Circle union would like to request you to look seriously into the infrastructure, connectivity and training issues in connection with CSI rollout which can only ensure smooth functioning of the post offices up-keeping the goodwill of the Department of Posts.
Expecting your immediate necessary action and kind response.
Attached: As above
Copy for kind information and necessary action to:
1. The Postmaster General, Berhampur Region, Berhampur.
2. The Postmaster General, Sambalpur Division, Sambalpur.
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