No. P3NFPE – Odisha / 03 – 10 / 2017
Dated at Bhubaneswar the 10th
October, 2017
To
Dr. S K Kamila, IPoS
Chief Postmaster General, Odisha Circle
Bhubaneswar – 751 001
Sub: - Technical snag hits postal services in Cuttack
City Division after CSI roll out.
Respected Sir,
This
is to bring your kind notice that with the recent launch of the Pilot Project
of Core System Integrator (CSI) in Cuttack City Division, the Department has
been facing technical glitches for the past couple of days. Ever since the CSI
rollout in the division on October 6, the shift from the old system is moving
at a snail’s pace and this has slowed down the transactions in all most all the
post offices across the Division.
As
brought to the notice of this Circle Union by our Divisional Union, all the staff
members of Cuttack City Division have not been trained in operating new version
of the software. The entire treasury branch of Cuttack GPO including
supervisors are neither imparted with any training nor assigned with
defined work as required under CSI
environment. As a result, many important treasury functions are now stopped
i.e. CTS cheque clearing works, remittance received/drawn from bank, payment
through cheques and issue of cheques etc inviting serious public resentment.
In
addition, all most all the single/double handed SPMs are unable log in and
access to the CSI software due to non-availability of compatible hardware and
thereby counter transactions have almost come to a halt inviting public anger.
Contradictorily, suitable trained officials preferably user champions are not
available for instant solution.
In this context, we would like to
draw your kind attention to our earlier letter No. P3NFPE – Odisha / 01 –
09 / 2017, dated 02.09.2017 with request to defer the CSI roll out date
till installation of the required number of compatible hardware and smooth
completion of proper User Champion and End-User Training to avoid future
complicacies.
Therefore,
we would once again like to request you to kindly reconsider our above
suggestion for other Divisions / Offices proposed to be rolled out in next
phases and take immediate action in sorting out the existing issues of Cuttack
City Division.
Expecting
your kind response Sir.
With regards.
Yours
faithfully,
(B SAMAL)
Circle
Secretary
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