No. P3NFPE – Odisha / 15 – 10 / 2017
Dated at Bhubaneswar the 27th
October, 2017
To
Com. R N Parashar
General Secretary
AIPEU, Group-C, CHQ
Dada Ghosh Bhawan, New Delhi - 110008
Sub:
- Problems arising out of CSI rollout in
Odisha Circle
Respected Comrade,
This
is to bring your notice that with the recent launch of the Pilot Project of
Core System Integrator (CSI) in Cuttack City Division, the Department has been
facing technical glitches for the past few days. Ever since the CSI rollout in
the division on October 6, the shift from the old system is moving at a snail’s
pace and this has slowed down the transactions in all most all the post offices
across the Division.
As
brought to the notice of this Circle Union by our Divisional Union, Cuttack
City, all the staff members of Cuttack City Division have not been trained in
operating new version of the software. The entire treasury branch of Cuttack
GPO including supervisors are neither imparted with any training nor assigned
with defined work as required under CSI environment. As a result, many
important treasury functions are now stopped i.e. CTS cheque clearing works,
remittance received/drawn from bank, payment through cheques and issue of
cheques etc inviting serious public resentment.
In
addition, all most all the single/double handed SPMs are unable log in and
access to the CSI software due to non-availability of compatible hardware and
thereby counter transactions have almost come to a halt inviting public anger.
Contradictorily, suitable trained officials preferably User Champions are not
available for instant solution.
In this context, we have written to /
discussed severally with the Chief Postmaster General, Odisha Circle with
request to defer next phase CSI roll out dates till installation of the
required number of compatible hardware and smooth completion of proper User
Champion and End-User Training to avoid future complicacies.
Now, the proposed 2nd
phase rollout on 17.10.2017 which had been rescheduled to 27.10.2017 has now
been dropped since the TCS failed to resolve the existing issues by the dates
so fixed.
As per information gathered from our
staff members of Cuttack City Division who are presently working and members of
other Divisions who are undergoing User-Champion / End-User training, the
following deficiencies are coming to our notice.
1.
The trainings are not being imparted as per TCS
Blue Book on CSI which requires at least 18 days for User-Champion Training. Instead,
our User-Champions are being imparted with such training for 8 days which
becomes very difficult to follow and educate themselves to train the End-Users
suitably. Similarly while the End-Users are to be trained in 11 modules for at
least 29 days in average, they are practically being trained just for 3 days in
Odisha Circle for two different modules only. The most unfortunate thing is
that neither the User-Champions nor the End-Users are supplied with a guide
book and the Trainers from TCS are moving hastily just to complete the training
programme for name sake.
2.
Both the hardware and software are not compatible
as per TCS Blue Book for CSI. The
mandatory check-list for compatible OS, updated service pack etc. are grossly
ignored. It is too piteous that most of the offices in Odisha Circle are having
pirated version of windows 7 which will certainly hamper data transfer.
In spite of several correspondences /
discussions, the outdated systems, and other accessories like printers (both
dot-matrix and laser including Pass Book Printers), barcode scanners etc beyond
the prescribed life period have neither been condemned nor new systems supplied
to suit the need of CSI as per Blue Book. Even when the CSI software interface
is very large and can be properly view on 19 inches or more bigger size monitors, most of the post office are having
small size (15 inches) monitors which put
more strain on the of our officials. Every time the discussions are ended with
paucity of funds for purchase of new systems / accessories as required.
Adding salt to the injury, no prompt and
effective step is taken by the administration for immediate repairing of UPS,
Generator and replacement of damaged batteries in spite of continuous
discussions and correspondences. Many Post Offices are now running with direct
current and suffering a lot during power failure. The offices in rural areas
are the worst sufferers.
3.
All the post offices in Odisha Circle migrated to
CBS Finacle in Odisha Circle till date are having 512 Kbps under NSP-1 and 256
Kbps under NSP-2 irrespective of the systems in use by the offices. But as per
TCS Blue Book for CSI, 1 Mbps is mandatory for offices having 1 or 2 PCs and
similarly 3 Mbps is required for offices having more than 5 PCs. Regretfully,
some post offices are there in Phulbani and Koraput Division where both NSP-1
and NSP-2 are non-functional. In spite of several discussions with both the
Chief PMG and Regional PMG, the issues are still unsettled.
4.
Another important thing to intimate that Odisha
Circle has experimentally started RICT in three Divisions only. There are still
15 Divisions for RICT roll out. If CSI roll out is initiated without completing
RICT, then the PMs/ SPMs working in MDGs/SOs will have to log in to B O User ID
for every purpose, viz. Cash Receipt, Cash Remittance, Receipt of Accountable
Articles, Rebooking of B O Transactions etc. Since the work has to be finished
on the day itself, the BOs having huge number of transactions will certainly
create problems for their Account Offices. Therefore, completions of RICT
before CSI roll out needs to be considered first.
Therefore,
under the above facts and circumstances, we would like to request you to take
up the issue at the Directorate level for instructing Odisha Circle not to go
ahead with the CSI roll out further till completion of RICT in the Circle and suitable
solutions to the above hardware, software, connectivity and training issues.
Awaiting
your positive action and immediate response.
With regards.
Yours Comradely,
(B SAMAL)
Circle
Secretary
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