No. P3NFPE-Odisha/03 - 06/2020
Dated at Bhubaneswar the 19th June, 2020
To
Com. R N Parashar
Secretary General, NFPE
North Avenue P O Building, New Delhi – 110 001
Sub:- Delivery of Citizen Centric Services from Post
Offices through Common Service Centre (CSC) - regarding.
Ref.- Directorate letter No.3.-1/2019 Plg, dated
08.05.2020 addressed to all CPMsG.
Respected
Comrade,
As per instructions
given to all CPMsG vide letter under reference, the Directorate is planning to
increase the number of Common Service Centres to 6000 Post Offices up to norm
based LSG level across the nation.
It is needless to
reiterate that as many as 111 services will be provided to the citizens through
these proposed CSCs including Aadhaar Enrollement and Updation, Passport Sewa
etc which are being provided now. Among other important services, CSCs will
provide Mobile Updates, Demographic Updates, PAN Card, Swachh Bharat Aviyan, PM
Aawas Yojana, PM Fasal Bima Yojana, PDS, Ayusman Bharat Yojana, Birth / Death
Certificate, Jiban Praman, IRCTC Ticket Booking,
Election/Labour/Pension/Employment related services, Several State Govt.
Services, Tours and Travel Services like Flight and Bus Ticket, Mobile and DTH
recharge, FASTag related services and several educational services. The
particulars of such services listed under Annexure – III is attached here with for kind reference.
In addition, please
find attached here with the SOP for delivery of citizen centric services
through CSC portal from Post Offices and Cash Management between DoP and
CSC-Special Purpose Vehicle (CSC-SPV) under Annexure-IV which is self-explanatory.
We have the bitter
experience of handling the Aadhaar Enrollement and Updation, Passport Sewa etc
which are being provided now without additional staff. In addition, there is
pressure of IPPB Account opening, AePS transactions, Jansuraksha Schemes and
routine targets for POSB and PLI / RPLI. As aware, now the ‘B’ Class and LSG
Offices are almost running single handed and most of the HSG-II and HSG-I
Offices including HOs are running with acute shortage of staff. Even it is too
difficult to run the Aadhaar Centres effectively for which our officials are
being threatened and charge-sheeted for not achieving the desired goals. Thus, with addition of hundreds of services
more, the Post Offices will be converted into crowded shopping malls rendering
ineffective service delivery far below the satisfaction of the members of
public.
Further, the decision
to extend opening of CSCs to 6000 Post offices is taken at a time when COVID-19
pandemic is increasing in an alarming rate day by day and the post offices
across the nation have seriously failed to maintain social distancing and
periodical sanitization partly due to administrative lacuna and partly due to
cramped accommodation of the PO buildings with shortage of public / counter
space. We have already sacrificed the
available space for Aadhaar Centres, Post Office Passport Sewa Kendra, IPPB Ltd
and several Nodal Delivery Centres for parcels, NSH, BPCs, BNPL Centres etc. in
bigger offices for which our own important branches like Mail Branch, SOSB,
SBCOs etc. are running in sheds and verandas in very pitiable conditions. Our
own officials are also treated differently in a sub-standard manner than the
officials working in POPSK and IPPB Ltd.
As understood, running
of CSCs will demand special hands in each identified post office which is not
possible to spare except Head Offices / GPOs which are having satisfactory
staff strength since we have already sacrificed several hands as SA, BE, PLI
Group Leader, staff working in CBS and PLI CPCs, Aadhaar Centres, POPSK and on
deputation to IPPB.
Thus, before extending
opening of CSCs to 6000 Post Offices up to norm based LSG level, we have the
following suggestions.
1.
First of all, the
vacancies in all cadres especially in PA, Postman, MTS and GDS may be filled in
expeditiously and the post offices may be allowed to run with their full
sanctioned strength for availability of hands for the proposed CSCs.
2.
The proposed CSCs may
be restricted to HO / GPO level or maximum to HSG-I level / MDGs where there is
feasibility of sparing exclusive hands required for the purpose.
3.
Such Post Offices may
be identified for the purpose where required accommodation will be available
for an additional counter with proper security arrangement since cash
transactions are to be operated through CSC portal on behalf of the customers
and to settle cash payments, cash reconciliation aided at multiple levels and handling of disputes,
if any at central level.
4.
Since the identified
Post Offices will be crowded with addition of hundreds of services at the cost
of the goodwill of India Post, care must be taken for comfort of the valued
customers with availability of all basic amenities, i.e. public lavatory,
drinking water, ACs/Air Coolers etc in
such Post Offices.
5.
Since PDS items have
been listed to be supplied through the CSCs, care must be taken to protect the
status and dignity of this 166 years old glorious Department and its dedicated
workforces.
6.
Before opening of
CSCs, sufficient training on all proposed services may be given to the DoP
staff.
As such, it is requested to appraise
the Directorate suitably so that our staff members may not be put into
difficulties and customers get the desired services smoothly from the CSCs.
With
regards.
Attached: As above. (To view click on the Annexure)
Comradely yours,
(Bruhaspati
Samal)
Circle Secretary
No comments:
Post a Comment