Administrative measures for providing Life Certificate easily to the old age pensioners

 Ministry of Personnel, Public Grievances & Pensions

Administrative measures for providing Life Certificate easily to the old age pensioners

Posted On: 10 FEB 2021 4:09PM by PIB Delhi

The Government has taken many technical and administrative measures for providing Life Certificate easily to the old age pensioners to concerned institutions/banks. The details are as under: -

• Keeping in view the difficulties faced by very senior citizens aged 80 years and above, an exclusive window from 1st October onwards, has been provided to them to avoid the general rush from 1st November onwards.
• Department of Pension and Pensioners’ Welfare started a Pilot Programme “DLC from home campaign” in 2018 in 7 cities through Pensioners’ Associations. The objective of the campaign was to extend support to aged and infirm pensioners in submission of Life Certificate digitally from home. In 2019, this project was expanded to cover 24 cities and this has continued up to 2021 as well, with the help of Registered Pensioners’ Associations
• Department of Pension and Pensioners’ Welfare roped in the India Post Payments Bank (IPPB) and utilize its huge network of Postmen and GraminDakSevaks in providing doorstep facility to pensioners for submission of life certificate digitally. As a result, a huge number of pensioners across the country shall be able to avail doorstep service through Postmen/ GraminDakSevak, without visiting to bank branch or standing in a queue outside the bank branches by paying a nominal amount.

 The major issues reported regarding authentication processes of Digital/Life Certificates is non capturing of finger bio-metrics due to aging. Keeping in view the difficulties reported in capturing through finger print devices,IRIS enabled devices have been provided by this department to Pensioners’ Associations which is more effective and convenient. Department of Pension and Pensioners’ Welfare is also instrumental in roping in an Alliance comprising 12 Public Sector Banks which does “Doorstep Banking” for its customers in 100 major cities of the country under Ease of banking reforms. As a result, Public Sector Banks (PSB) Alliance has introduced the service for collection of Life Certificates under the umbrella of Doorstep Banking. This Department also issued instructions, whereby the Banks were directed to resort to Video based Customer Identification Process for obtaining a Life Certificate within the guidelines of RBI which will obviate the need to resort to a bio-metric enabled device.

This was stated by the Union Minister of State (Independent Charge) Development of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr.Jitendra Singh in a written reply to a question in the Lok Sabha today.